Frequently Asked Questions
Payment
How can I place an order?
You can visit us to place an order. If you want to place an order online, please read the model descriptions to find what model you need. If you are not sure which one is good for you, please contact us. We often will send you a confirmation email based upon your requirements prior to shipment
What payment method do you support?
We take cash, debit card, business cheque, e-trans, direct deposit or Paypal
Do I need to pay sales tax?
Yes, according to Canadian law, we have to collect sales tax
Shipping
What shipping method do you support ?
We often use expedited service to ship your order out. All shipments will receive tracking numbers. We only ship to Canada
What's your shipping rate?
Shipping cost depends on product value and size:
Order cost Shipping rate
Less than $99 $ 15
$99-$200 $22
$200 - $500 $25
Over $500 please ask
Due to inaccessibility of some rural areas/remote areas, additional shipping costs might be incurred. We will notify you for any extra shipping cost required . We will continue to find any possibility to cut the shipping cost to save your money
Warranty
What type of warranty do you provide?
All products have a long warranty against defective and workmanship. The warranty is void if the product has been damaged due to misuse, neglect, accident or internal tampering. We make sure all products are made by qualified manufacturers. In case the product fails to work properly when used under normal condition, we will repair or replace it